How To Embed A Survey Within Email That Actually Gets Responses
If you have any prior experience with surveying your customers and prospects through email than you're probably reading this because your re [...]
Why Creating A Great Customer Experience Is The Best Way To Stand Out Against Competitors
Nowadays standing out of the crowd against your competitors is harder than ever. More people are becoming entrepreneurs and as such, more co [...]
How To Create A Customer Feedback Loop That Works On All Stages Of The Funnel
A customer feedback loop will help you stand out I've spoken with a lot of founders and marketers about customer feedback. Most of them woul [...]
How To Set Up A Process To Win Back Canceled Customers
One of the biggest pain points for startups is watching customers churn. Even worse is when you spend all the time and resources into nurtur [...]
Qualitative vs Quantitative Feedback: Which One Is Better?
A common question that comes up when it comes to getting feedback from your users is whether you should be getting qualitative or quantitati [...]
10 Tools That You Can Use To Help Reduce SaaS Churn
Churn is a scary topic for SaaS companies. Churn rate, also known as cancellation rate, is the percentage of customers who have cancele [...]
How To Prioritize What Product Features To Build Next
One of the hardest things about building a software company is knowing what product features to build next. If you're consistently asking yo [...]
Best Retention Practices: User Retention Goes Beyond Just Collecting An Email
Most marketers think that growth is all about user acquisition, but the truth is that user retention plays a more important role in the grow [...]
How To Optimize Your Welcome Emails For New Customers And More Engagement
Think about all those welcome emails that you receive after opting in for a free e-book or case study. How many of those companies do you ac [...]
How to Convert Leads into Paid Customers with Email Surveys (and what to do if you can’t)
The first step someone takes when they think your product is the solution to their problem is signing up for your trial, subscribing to your [...]